Operations Manager - Sorry! This job has expired.

Position Overview

We are seeking an experienced Operations Manager to lead the strategic and operational delivery of security services and facilities management contracts across multiple client sites. The role is responsible for ensuring full regulatory compliance, delivering consistently high service standards, providing effective workforce leadership and management, maintaining strong client relationships, and overseeing financial performance in alignment with company objectives and UK regulatory requirements.

Duties & Responsibilities

• Lead and manage the operational delivery of security and facilities management services across multiple sites.
• Ensure full compliance with UK legislation, industry standards, and company policies, including health and safety and regulatory requirements.
• Oversee workforce management, including recruitment, training, performance management, and staff development.
• Implement business continuity and emergency response plans.
• Support tendering and mobilisation of new contracts where required.
• Liaise with clients, address concerns, and maintain strong relationships.
• Promote a culture of professionalism, compliance, and continuous improvement.
• Maintain and develop strong client relationships, acting as the primary point of contact for operational matters.
• Monitor service performance, implement continuous improvement initiatives, and ensure service level agreements (SLAs) are met or exceeded.
• Conduct regular site audits, risk assessments, and operational reviews.
• Respond effectively to incidents, escalations, and client concerns, ensuring timely resolution
• Produce accurate reports on operational performance, compliance, and financial outcomes.

Skills and Experience

• Proven experience in an operations management role within security services, facilities management, or a related sector.
• Strong knowledge of UK regulatory and compliance requirements relevant to the role.
• Demonstrated leadership and people management skills across multi-site operations.
• Excellent client relationship and stakeholder management abilities.
• Strong financial and commercial awareness.
• Effective communication, problem solving, interpersonal skills and organisational skills.
• Ability to pass SC Clearance.
• Ability to analyse operational data and drive performance improvements.

Qualification

• Degree level qualification, or relevant management qualification.
• SIA qualification.
• Health & Safety qualification (e.g., NEBOSH – desirable).
• Driving Licence (desirable).

Equality & Diversity Statement

• Popular Security & Facility Management are committed to promoting fairness and equality through our recruitment process. We do not discriminate on the grounds of gender, race, colour, religion, age, disability or sexual orientation, and we welcome applications from all sections of the community.